Refund Policy

Overview

This Refund Policy describes how BattleBuds (LoJack Florida, LLC d/b/a BattleBuds) handles refunds, returns, replacements, and lost or damaged shipments. By placing an order, you agree to the terms of this Policy along with our Terms of Service, Shipping Policy, Privacy Policy, and Hemp Compliance & State Resources.

Hemp Flower Products Are Generally Non-Returnable

Hemp flower products are perishable agricultural products and are regulated consumer products. Once a hemp flower order has been delivered, we cannot accept returns for safety, regulatory, and chain-of-custody reasons.

This policy applies to all hemp flower, prerolls, and smokable hemp products sold through the Site.

We do not accept returns based on:

  • Personal preference or change of mind
  • Effects, flavor, aroma, or experience of the product
  • Failure to use the product before its optimal freshness window
  • Storage conditions at the delivery address after delivery
  • Suspected positive results on a drug test
  • Local restrictions discovered after purchase

Customers are responsible for reviewing product information, certificates of analysis, and our compliance policies before purchase.

Final Sale After Delivery

Except where a refund, replacement, or other remedy is approved under this Policy or required by applicable law, hemp flower products are final sale once delivered.

Damage, Defect, or Quality Issues at Delivery

If your hemp flower order arrives damaged, defective, contaminated, tampered with, or with a quality issue caused by us or by transit, you must contact us within 36 hours of carrier-confirmed delivery to be eligible for review.

Hemp flower is a perishable agricultural product, and the short reporting window protects both parties: it allows us to evaluate the issue while the product is fresh, and it allows you to receive a timely response.

If you believe a product arrived damaged, contaminated, tampered with, or unsafe to use, do not consume or use the product. Contact us immediately for review.

To report a damage, defect, or quality issue, contact us at battlebudsusa@gmail.com within 36 hours of the carrier-confirmed delivery time. Please include:

  • Your order number
  • A description of the issue
  • Photos of the product, packaging, and any visible damage
  • Photos of the shipping label and package as received

Do not discard the product, packaging, shipping box, label, or packing materials until the claim has been reviewed. We may be unable to approve a refund, replacement, or carrier claim if required evidence is unavailable.

Customers may be required to cooperate with carrier investigations, including providing photos, written statements, packaging evidence, delivery details, or other information reasonably requested by the carrier or by us.

We will evaluate each report on a case-by-case basis. Resolutions may include partial refund, full refund, store credit, or replacement at our discretion, taking into account the nature of the issue, the evidence provided, the timing of the report, chain-of-custody considerations, and applicable law.

We reserve the right to deny claims that are reported outside the 36-hour window, that lack supporting evidence, or that appear inconsistent with the carrier’s delivery record.

Wrong Product, Missing Items, or Our Error

If we ship the wrong product, omit an item from your order, or otherwise make an error on our end, we will make it right at our expense.

Contact us within 7 days of delivery at battlebudsusa@gmail.com with your order number and a description of the issue. Eligible resolutions for our errors include:

  • Shipping the correct or missing product at our expense
  • Providing prepaid return shipping for any incorrect product, where return is appropriate
  • Full or partial refund where replacement is not feasible

If return of an incorrect product is requested, the product must be unopened, unused, and returned according to our instructions. We reserve the right not to request return of hemp flower products where return is not appropriate for safety, regulatory, or chain-of-custody reasons.

Lost Packages and Failed Delivery

Adult signature is required on all hemp flower shipments. We rely on the carrier’s signature record as the primary evidence of successful delivery.

Carrier-Confirmed Delivery

If the carrier confirms successful delivery (including obtaining adult signature) and you state that the package was not received, the carrier’s delivery record stands as proof of delivery. We do not automatically refund or replace orders that the carrier has confirmed as delivered.

As a courtesy, we will file a claim with the carrier on your behalf. The resolution of that claim depends on the carrier’s investigation. Any refund or replacement is contingent on the outcome of the carrier claim.

Package Not Delivered

If the carrier does not confirm delivery within 10 business days of shipment and the tracking does not show progression toward your address, we will:

  • File a lost-package claim with the carrier on your behalf
  • Offer you the choice of either a full refund or a reshipment of your order at no additional cost to you

Reshipment of replacement orders is subject to the same shipping rules and restrictions as the original order, including age verification and adult signature requirements.

Replacement products are subject to product availability, shipping eligibility, age verification, and current compliance restrictions. If the same product is unavailable, we may offer a comparable replacement, store credit, or refund where appropriate.

Customers may be required to cooperate with carrier investigations, including providing photos, written statements, packaging evidence, delivery details, or other information reasonably requested by the carrier or by us.

Refused Packages and Address Issues

If a package is refused by you, by your property management, by your HOA, by your workplace, or by another responsible party at the delivery address, or if the package is returned to us because of an incorrect or inaccessible delivery address, we may issue a refund only as required by applicable law, subject to deduction of:

  • Original shipping costs
  • Return shipping costs
  • Adult signature service fees
  • Any other carrier-imposed fees

Returned hemp flower products may not be eligible for resale. Refund eligibility may depend on the reason for return, product condition, carrier records, chain-of-custody considerations, and applicable law.

We are not responsible for property-management refusals, lease violations, HOA prohibitions, or workplace restrictions on hemp-related deliveries.

Order Cancellations Before Shipment

You may request cancellation of an order before it has shipped by contacting us promptly at battlebudsusa@gmail.com with your order number.

We make reasonable efforts to honor pre-shipment cancellation requests but cannot guarantee cancellation once an order has entered our processing or fulfillment workflow.

If we cancel an order ourselves for any reason permitted under our Terms of Service (including but not limited to restricted-state shipments, failed age verification, payment issues, or fraud concerns), we will issue a full refund of the order, including shipping fees.

Restricted-State Cancellations

If you place an order with a delivery address in a state to which we do not ship hemp flower (as listed in our Shipping Policy), the order will be cancelled before shipment and refunded in full, including any shipping or signature fees paid.

Apparel Orders

Apparel orders are processed through a separate Shopify checkout managed by our third-party apparel fulfillment partner. Refunds, returns, and replacements for apparel are governed by the apparel fulfillment partner’s own refund and return policies, not by this Policy.

For questions about apparel returns or refunds, please contact the apparel fulfillment partner directly using the contact information provided at checkout or on your order confirmation.

Shipping and Service Fees

Shipping fees, adult signature service fees, and other carrier service fees are generally non-refundable once an order has shipped, except:

  • When required by applicable law
  • When the refund is associated with a confirmed lost-package claim
  • When the refund is associated with our error in shipping the order
  • When the order was cancelled before shipment

How Refunds Are Issued

Approved refunds are issued to the original payment method used for the purchase. Refund timing depends on your bank, card issuer, or payment processor:

  • Most refunds appear within 5 to 10 business days after we process the refund on our end
  • Some banks or card issuers may take longer to post the refund to your account

We do not issue refunds in cash or check. Store credit may be offered only as part of a case-by-case resolution where permitted by applicable law.

Chargebacks and Disputes

If you have a concern about an order, please contact us first at battlebudsusa@gmail.com. We are committed to working with customers in good faith to resolve legitimate issues.

We reserve the right to suspend or terminate accounts, or refuse future orders, where we reasonably believe a chargeback, payment dispute, or refund claim is fraudulent, abusive, excessive, or inconsistent with these policies, to the extent permitted by applicable law.

Policy Updates

We may update this Refund Policy at any time. When we make material changes, we will post the updated Policy on this page and update the “last updated” date.

Contact

For refund requests, damage reports, lost-package issues, or questions about this Policy:

Email: battlebudsusa@gmail.com

Phone: +1 (719) 505-3303

© LoJack Florida, LLC d/b/a BattleBuds. All rights reserved.