Who We Are
This Privacy Policy describes how BattleBuds (LoJack Florida, LLC d/b/a BattleBuds, “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, create an account, or purchase our products.
We are a hemp products retailer based in Florida, serving adult customers 21 years of age or older in eligible U.S. jurisdictions where our products may be lawfully shipped. We take customer privacy seriously, and we collect only the information we genuinely need to operate the business and fulfill your orders.
Information We Collect
Information You Provide to Us
When you create an account or place an order, we collect:
Required information:
- Full name
- Date of birth (for age verification)
- Email address
- Phone number
- Shipping and billing address
Optional information:
- Username
- Social media handles (Instagram, Facebook, TikTok)
You may also provide additional information voluntarily — for example, when you contact us with a question, leave a product review, or respond to a survey.
We collect date of birth only as needed to support age verification, legal compliance, fraud prevention, and account/order eligibility. We do not use date of birth for unrelated marketing purposes.
Age Verification Information
To protect our customers and maintain the integrity of our age-restricted sales, we use a third-party age and identity verification provider, AgeChecker.Net, to help confirm that purchasers are 21 years of age or older.
AgeChecker.Net may collect information such as your name, address, date of birth, and, when automated verification is unsuccessful or additional verification is required, a photo of a government-issued ID.
We do not intentionally receive or store copies of your government-issued ID photo on our website servers. Our website may receive and store limited verification-related information, such as verification status, timestamp, transaction reference, and information necessary to complete, deny, or document an order.
AgeChecker.Net’s data handling, retention, and security practices are governed by their own privacy policy, which we encourage you to review before completing verification: https://agechecker.net/privacy
Information Collected Automatically
When you visit our website, we and certain third-party services collect technical information about your visit, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on each page
- Referring website
- Date and time of visit
This information is used to operate the website, prevent fraud and abuse, and improve user experience.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Remember your age verification (so you do not see the age gate on every visit)
- Keep you logged into your account
- Remember items in your shopping cart
- Provide security and prevent fraud
- Understand how visitors use our website
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.
Payment Information
When you make a purchase, payment information is processed by our payment processor, Accept Blue. We do not intentionally store full payment card numbers on our servers. Depending on the payment method and integration, we may receive limited payment-related information such as transaction ID, authorization status, billing details, card brand, last four digits, and payment token.
Payment processors may collect, process, and retain payment information according to their own legal, security, fraud-prevention, and compliance obligations.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Verify your age and identity (21+ requirement)
- Communicate with you about orders, account activity, and customer service
- Comply with applicable laws, including hemp compliance and tax regulations
- Detect and prevent fraud, abuse, and security incidents
- Maintain and improve our website and services
- With your consent, send marketing communications about our products
You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. Transactional communications (order confirmations, shipping notifications, account-related messages) cannot be opted out of while you maintain an active account, as they are necessary for the operation of the service.
Text Messages and Phone Communications
If you provide your phone number, we may use it to contact you regarding your account, orders, delivery issues, age verification, fraud prevention, customer service, or other transactional matters.
We will not send marketing text messages unless you have provided any consent required by applicable law. Message and data rates may apply. You may opt out of marketing text messages by following the instructions provided in the message or by contacting us.
Third Parties We Share Information With
We share information only with third parties who help us operate the business, fulfill orders, and comply with legal obligations. Each third party listed below receives only the information they need to perform their function.
Hosting and infrastructure:
- Hostinger (website hosting and database)
- WordPress / WooCommerce / Automattic-related services, as applicable, for website and e-commerce functionality
- UpdraftPlus and Google Drive (encrypted backups)
Payment processing:
- Accept Blue (credit and debit card transactions)
Age verification:
- AgeChecker.Net (confirming customer age and eligibility to access or purchase products)
Shipping carriers:
- FedEx and UPS (delivery of physical products)
Apparel fulfillment:
- Apparel orders may be processed through a separate Shopify checkout and may be subject to the apparel fulfillment partner’s own privacy policy, terms, shipping policy, and return policy. Information shared is limited to what is needed to fulfill the apparel order.
Tax calculation and compliance:
- WooCommerce Tax (Automattic) for calculating sales tax and supporting tax compliance
Security and anti-fraud:
- Google reCAPTCHA (bot detection on login and registration)
- Wordfence (website security; may log IP addresses of attempted intrusions)
Performance:
- LiteSpeed Cache (website performance)
Communications:
- Google (Gmail) for customer service email
Analytics, marketing, and advertising:
- We do not currently use advertising pixels, retargeting pixels, marketing email platforms, or SMS marketing platforms. If we add analytics, marketing email, SMS, or advertising tracking services in the future, we will update this Privacy Policy and provide any required notices or opt-out rights.
Our service providers may change from time to time. We may update this Privacy Policy when we add, remove, or materially change service providers that process personal information.
We do not sell your personal information for money. We also do not knowingly sell or share the personal information of anyone under 21. If we use advertising, analytics, or tracking technologies that may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws, we will provide any required notices and opt-out rights.
Legal Disclosures
We may disclose your information when required by law, court order, subpoena, or other valid legal process, or when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws and regulations
- Respond to a lawful request from law enforcement
- Protect our legal rights, property, or safety
- Protect the rights, property, or safety of others
- Investigate suspected fraud, abuse, or violation of our Terms of Service
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of all or part of our business, personal information may be transferred as part of that transaction, subject to applicable law.
Data Retention
We retain personal information for as long as reasonably necessary to operate your account, fulfill orders, provide customer support, comply with legal and regulatory obligations, maintain tax and accounting records, support hemp compliance recordkeeping, prevent fraud, resolve disputes, and enforce our agreements.
Retention periods may vary by data category, including account records, order records, tax records, fraud-prevention records, customer service records, marketing records, and backup records.
When information is no longer needed for these purposes, we delete it, anonymize it, or retain it only as required or permitted by law.
If you request deletion of your account and associated personal information, we will review and respond to your request within the time required by applicable law, subject to identity verification and lawful retention exceptions.
Deleting your account or requesting deletion of personal information does not cancel completed transactions, payment obligations, tax records, compliance records, chargeback records, or other records we are required or permitted to retain by law.
To request deletion of your account, contact us using the information at the end of this policy.
Your Rights
Depending on your state of residence, you may have specific rights regarding your personal information, including:
- The right to know what personal information we have collected about you
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt out of certain uses of your information
- The right to non-discrimination for exercising these rights
To exercise any of these rights, contact us using the information at the end of this policy. We may need to verify your identity before fulfilling certain requests.
Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:
- Encrypted connections (HTTPS/SSL) across the website
- Encrypted backups of customer data
- Two-factor authentication available on customer accounts and used on administrative accounts, where available
- Bot protection on login and registration
- Regular security monitoring
No method of internet transmission or electronic storage is 100% secure. While we use reasonable measures to protect your information, we cannot guarantee absolute security.
Age Restrictions
Our website and products are intended exclusively for adults 21 years of age or older. Our website is not directed to minors or anyone under 21, and we do not knowingly permit anyone under 21 to create an account, place an order, or complete checkout. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected personal information from a person under 21, we will delete that information promptly.
If you believe we have collected information from a person under 21, please contact us.
International Visitors
Our website is operated from and intended for users in the United States. We do not knowingly accept orders for shipment outside the contiguous United States or to jurisdictions where our products are restricted. If you access our website from outside the United States, you do so at your own risk and you acknowledge that your information may be processed and stored in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “last updated” date below. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
For significant changes, we may also notify you by email or by a notice on our website.
Contact Us
For questions about this Privacy Policy or to exercise any of your privacy rights:
Email: battlebudsusa@gmail.com
Phone: +1 (719) 505-3303
© LoJack Florida, LLC d/b/a BattleBuds. All rights reserved.